WARRANTY

Effective date: This policy reflects Ideon Audio’s current warranty terms and supersedes any prior versions included with products or published elsewhere.

Standard Manufacturer’s Warranty (2 Years): Ideon Audio warrants all new Ideon Audio components against defects in materials and workmanship for two (2) years from the Original Purchase Date by the first retail purchaser, provided the product is purchased from an Authorized Reseller and accompanied by valid, dated proof of purchase.

Extended Limited Warranty (7 Years, upon Registration) : You may extend the standard two-year warranty to seven (7) years by registering your product with Ideon Audio within eight (8) weeks of the Original Purchase Date and by submitting valid proof of purchase (e.g., sales invoice, dealer receipt, distributor invoice) that clearly identifies the Authorized Reseller.

Failure to register within eight (8) weeks results in coverage remaining at two (2) years only.

Transferability: The warranty (standard or extended) is transferable for the unexpired balance of the original warranty period, measured from the Original Purchase Date.

Important: Documents that do not identify an Authorized Reseller are not accepted for registration or warranty validation.

Model-Specific Coverage Exceptions: The seven-year warranty does not apply to the following items: 3R USB Renaissance Black Star, EOS Stream & Absolute Stream central processing units (CPUs) and Internal hard drives supplied with products.

Instead, the following coverage applies: For 3R USB Renaissance Black Star and CPUs: two (2) years standard warranty, & For Internal hard drives: five (5) years standard warranty

Demo Units & Special Promotions. For demo products or products sold under special promotional conditions: When registered, the extended warranty is four (4) years total. For such cases, the warranty period starts from the original date the product was sold by Ideon Audio to its customer or dealer, not from the end-user’s purchase date.

Optional Lifetime Limited Warranty (Paid): Ideon Audio offers an optional Lifetime Limited Warranty on eligible products, available for purchase as a percentage of the product’s retail price. This percentage may change without notice. Always consult Ideon Audio. Coverage is offered and administered directly by Ideon Audio. For eligibility, scope, pricing, and terms, contact info@ideonaudio.com (subject line: “Lifetime Warranty”).

Conditions, Exclusions & Limitations : refer to the product manual for full details.

How to Register (for 7-Year or Demo Coverage) :

You may register your product by either the Online Form below (Recommended) or by Email – info@ideonaudio.com with subject “Product Registration”, including all of the following: First & Last Name, Country, Email, Date of Purchase (Original Purchase Date), Product Name / Model, Serial Number, a copy of the original, dated receipt identifying the Authorized Reseller. Keep registration confirmation for future reference.

Incomplete submissions are invalid and will not result in extended coverage.

Product registration form

Data protection

For any warranty scheme to work it is necessary for Ideon Audio to maintain the personal data of the owner of the device, hence, by subscribing to the warranty you consent to Ideon Audio storing your personal data. Ideon Audio plc, its affiliated or associated companies and resellers, retailers, and companies working on behalf of Ideon Audio plc, will never sell or otherwise offer your information to unauthorised third parties. We would like to use your personal information to keep you informed about our news, new products, services, and special offers ONLY if you do not object. If you do not wish for us to do this, please contact us via any of the following: email: info@ideonaudio.com re: GDPR.