Ideon Audio – www.ideonaudio.com – aims to provide prompt service and achieve customer satisfaction with responsibility and reliability.

These terms are completely compatible with the existing European and Greek law, while users recognize the Company’s right to change these terms at any time, since they do not relate to binding legal obligations and without affecting finished situations.

The users of the site acknowledge that they have read the present conditions, agree with them and undertake to respect them.

Keeping the customer always informed and assured is an obligation for us. For this reason, we inform the customers of our online store on the following topics:

A. PRIVACY

To make any transaction through our online shop www.ideonaudio.com, such as ordering certain products, we will request your personal data. When you place an order, we will ask for your full name, the address where the products will be sent, the number of your landline and mobile phone and your email address.

By strictly following the principles of personal data protection provided by applicable laws and international conventions, https://www.ideonaudio.com/ will not make any unauthorized use of your personal information without prior authorization.

This information given to us by you is processed by the company in compliance with the law Article 7A par. 1 (b) N. 2472/1997, in order to implement the order given by the customer, and it will not be disclosed in any way, published or sold to third parties unless there is court order for declassification, as defined by the legislation (N. 2225/1994) or there are any obligations imposed by the implementation of Directive 24/2006.

B. TRANSACTIONS PRIVACY

Confidentiality is obvious. Information supplied by any www.ideonaudio.com customer is confidential and Ideon Audio has taken all necessary steps to use this information only to the extent necessary.

C. ORDERING PRODUCTS AND CONSUMER PROTECTION

Upon the placement of the order through the e-shop, a sale contract for remote sales is concluded in accordance with the legal framework of the Greek Law 2251/1994, as amended.

You may conclude a valid order via the e-shop, if you are in compliance with the contractual Articles of the Greek Civil Code, (if you have completed the eighteenth year of age and are not under guardianship for the conclusion of a sales contract). Orders can be made by representatives of legal entities as well, while the company reserves its right to claim from the supervising guardian, any orders that have been placed by individuals who are not eligible according to the law.

D. PROCEDURE OF PLACING AN ORDER VIA E-SHOP

Filling in a special form with the necessary information, in order to conclude the sales contract, is required.

To facilitate and accommodate all those who wish to buy from our online store, www.ideonaudio.com provides you with the following payment methods:

  1. PayPal (with PayPal account)
    Make your purchases easy online, without adding your personal data in our site. Your PayPal account will be charged when the order is concluded. If you do not have a PayPal account, you can open one, by visiting paypal.com.
  2. By credit or debit card without a PayPal account You can use your credit card with PayPal even if you do not have a PayPal account. All major cards accepted. To do that you connect with paypal.com and enter your credit card details by selecting payment without a PayPal account.
  3. By Wire Transfer Wire transfer on the following bank details (please provide your address for shipping)

Alpha Bank – Beneficiary : Ideon Audio PC – IBAN : GR69 0140 1100 1100 0232 0017 781 – Swift : CRBAGRAA

When the customer chooses to fulfil an order by bank deposit, and has not made the deposit within 5 working days, the order will be cancelled.

The prices shown for each product, include VAT (24%), while www.ideonaudio.com reserves the right to adjust prices without being obliged to inform the consuming public.

Note:

  1. Customers outside the European Union may be subject to any financial fees due to differences in the exchange rate, customs clearance, etc. for which the company bears no responsibility.
  2. Customers who choose to fulfil an order via bank deposit, will have to make the deposit within 5 (five) days, otherwise the order will be automatically cancelled.

Security
We take the importance of security in electronic transactions very seriously. We have taken all the necessary measures to ensure the payment services are delivered with the highest security.

All payments with a credit or debit card are done using the “Alpha e-commerce” platform by Alpha Bank, using TLS 1.2 encryption with 128-bit (Secure Sockets Layer – SSL) encryption protocol. Encryption is a way of coding data until it reaches its recipient, who can only decode it using the appropriate key.

We only use protected connections, as the affix URL “https” shows, as well as the icon with the closed lock that appears on your browser address window.

To secure credit card purchases, you will always be asked to fill in your CVV number for each purchase. Our Payment Services may conduct checks against fraud before authorizing any payment and for greater security, it might communicate with you, for more details before confirming an order.

E. SHIPPING COST

Shipping is FREE anywhere in the World.

Depending on the country, there may be extra charges arising out of import duties, exchange, customs clearance or other special charges for which the company assumes no responsibility.

F. LIMITATIONS OF LIABILITY

The website www.ideonaudio.com gives no warranty of any kind about the availability of the displayed products on the site but ensures direct and timely notification of the customer on the unavailability of one of the purchased products. The transaction will be deemed complete only after sending a written electronic confirmation. If it is impossible to execute an order, ideonaudio.com has the right to withdraw and not fulfil it, while in the case that the product has already been paid for, there will be a refundable deposit to your bank account.

The user / customer assumes any responsibility that may arise from the access and use of the website www.ideonaudio.com. The website ideonaudio.com is not responsible for any kind of damage to the user / customer (incidental or consequential) without limitation for any direct, indirect, incidental, consequential or other damage. For any damage that may arise from the access, ability or inability to use the site, delay or failure to provide services or information coming from any third party interventions related to products, services, or information available through it, including any damage from virus transmission to the user’s electronic equipment, the Company is not accountable.

G. APPLICABLE LAW – JURISDICTION COURTS
These terms and conditions are governed by the Greek law.

H. MISCELLANEOUS
Ideon Audio assumes no responsibility for any incidents that do not derive from its own fault and will do everything humanly possible for your convenience.

Modification of terms: The website www.ideonaudio.com reserves the right to amend or renew the terms and conditions of trade. The company undertakes no obligation to update this document for any change or addition to the terms.